TCF Centre

More than just a TCF Client Survey...

Growth Chart Communication Risk Concept

Use customer feedback questionnaires to shape your service proposition...

Do you know what your customers really think about your products and services? Have you asked them? Do you market test your products, service or literature? How can you inspire your customers to help you evaluate what you do?

To deliver a consistent and successful service proposition it is vital to really understand what your customers think about your service and products. What's more, if you can manage customer feedback questionnaires in a cost effective and innovative way you can maximise their use to build a strong service proposition and easily ensure that consumers are put at the heart of your business.

TCF Centre provides you with the tools to implement a slick, simple TCF Client Survey. It's quicker and easier than traditional paper-based customer feedback methods and our response rates are consistently high.

TCF Centre provides the ability to set benchmarks and measure how your business is performing across different business areas, teams or processes. Use our standard PI Compliant questionnaires or talk to us about how we can help you design a questionnaire to suit your exact requirements.

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Find out more...

Telephone Telephone us on 01564 711153

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Key Features...

  • Questionnaires which have been designed against the six Treating Customers Fairly outcomes
  • Online & paper-based feedback process on an individual or group basis
  • Centrally collated responses enabling you to review feedback and produce management information (MI)
  • Hierarchy and Group views of MI
  • Alerting for Directors or Supervisors at Group and/or Adviser level
  • Drill down to view trends graphically
  • Action plans including the ability to measure success criteria and so evidence improvement
  • Customisable questionnaire including the ability to brand with your logo or add your own questions
  • Access to a forum where you can discuss TCF and other issues with site members
  • Access to a library of TCF related documentation


"TCF Centre... is simple to administer and generates clear feedback reports for monitoring. Our response rate is much higher and the MI clear and useful. I would recommend TCF Centre to any business that considers obtaining customer feedback central to measuring its ongoing TCF progress."

Alex Turco, Positive Wealth Creations Ltd (PWCL)

"We see TCF Centre as an extremely valuable tool to help us continually offer our clients the very best service proposition"

Simon Jackson, Director and Compliance Officer, Towergate Financial Services Ltd

"Advisers need urgent help in meeting the FSA's end of year TCF deadline. Solutions need to be simple to use, cost effective and provide MI against which they can measure performance and take action. TCF Centre seems to tick all those boxes."

Steve Billingham, FP Advance

"This promises to be invaluable."

Phil Billingham, Director, Perception Support

TCF Culture