TCF Centre

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IFA Firms...

Nationals or Networks...

Providers or Lenders...

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Telephone Telephone us on 01564 711153

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More than just a client survey

The Customer feedback Centre provides a cost effective way for IFA firms to make customer feedback 'business as usual'

Do you know what your customers really think about your products and services? Have you asked them? Do you market test your products, service or literature? How can you inspire your customers to help you evaluate what you do?

To deliver a consistent and successful service proposition it is vital to really understand what your customers think about your service and products. What's more, if you can manage customer feedback questionnaires in a cost effective and innovative way you can maximise their use to build a strong service proposition and easily ensure that consumers are put at the heart of your business.

The Customer Feedback Centre provides you with the tools to implement a slick, simple feedback program. It's quicker and easier than traditional paper-based customer feedback methods and our response rates are consistently high.

The Customer Feedback Centre provides the ability to set benchmarks and measure how your business is performing across different business areas, teams or processes. Use our standard PI Compliant questionnaires or talk to us about how we can help you design a questionnaire to suit your exact requirements. Use customer feedback questionnaires to shape your service proposition...

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Key Features...

  • Questionnaires support advisory firms & TCF outcomes
  • Online & paper-based feedback
  • Individual & group Feedback processes
  • Collated responses & benchmarked scores
  • Firm & group views of management information
  • Alerting for Directors or Supervisors
  • Monitor adviser performance
  • Graphical trends & reporting
  • Action plans with measurable success criteria
  • Customisable questionnaire & branding options
  • Discussion forum
  • Library of articles & TCF documentation