Performance monitoring for sales forces or your intermediaries

Support your sales team whilst demonstrating your commitment to your responsibilities

Many providers and lenders already gather intelligence on their consumers. Often the focus is on customers' opinions of their products, marketing or their attitude towards the organisation as a whole. Such customer feedback is extremely valuable to help providers and lenders understand what their end customers really think but how do you use this intelligence to effectively monitor the performance of the people within the organisation who are actually dealing with the consumer?

In addition to being able to understand customer opinions, TCF Centre enables providers and lenders to measure and monitor the quality and performance of their sales force and intermediaries. It allows you to assess whether brokers and intermediaries selling your products are achieving the right consumer outcomes. The intermediary or sales person is ultimately responsible for their actions but as a provider it is vital to have access to intelligence on who is fulfilling their requirements without having to dictate how they operate.

How often do organisations gather valuable feedback only to take no action on it? The Customer Feedback Centre allows customer intelligence to be translated into tangible actions that allow an organisation to meet its strategic business goals. The focus is on using the responses from customers to shape the products and services offered, monitor the performance of your people and work towards consistent outcomes for consumers; not, as is so often the case on gathering feedback and spending time trying to organise the results into something meaningful.

The Customer Feedback Centre is fully customisable so that it can be integrated fully into your business. Contact us now to find more...